Why is my camera offline after a successful activation?

From time to time the camera may experience network interruptions when communicating with SmartCloud. If the camera does not come online, simply reboot the device by unplugging and plugging it back in to re-establish the connection.  If the problem persists, please verify the health of your network.


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    Tray McGraw

    The problem has nothing to do with my network. I am able to see my cameras on my Smart Cam App but, on the Cloud App, not so much. I need help accessing my cameras, again.

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    SmartCloud Support


    Thank you for contacting us.  We have sent you a detailed email for resolving this issue.  


    SmartCloud Support

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