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I forgot my password. What do I do?

If you forget your password, follow these steps and SmartCloud will send you a new one:

From the mobile app:

  • Open the app and tap “Problem signing in?”
  • Enter the User ID or email you used to sign up for SmartCloud
  • Tap “Recover Password”

 

From your computer:

  • Go to the login screen and click “Problem signing in?”
  • Enter the User ID or email you used to sign up for SmartCloud
  • Click “Reset password”

 

 

An email will be sent to the email address you entered, or the email account associated with your User ID.

Check your inbox for an email from SmartCam (SmartCloud uses the SmartCam password replacement system).

The email will contain your new password, which you can use to log in to your account (you can cut and paste it from the email).

Once you are in your account, you can change the password (See “How do I change my password?”).

 

To avoid forgetting your password in the future, check the “Remember me” box on the login screen, and SmartCloud will remember your password. You won’t have to enter it each time you log in.

 

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